METRO DETROIT BANKRUPTCY LAW GROUP - INCOMING CALL SCRIPT
Thank you for calling the Metro Detroit Bankruptcy Law Group, how may I help you?
-- RECORD THEIR RESPONSE --
I can certainly help you with that, can I get your name, address, phone # and email address please?
-- RECORD THEIR RESPONSE --
OK, ___________ (name). I can get you in for the FREE consultation today at ____________ am/pm OR I can squeeze you in tomorrow at ___________ am/pm, which would be better for you?
OK, great! I have an appointment set with Attorney Stuart Sandweiss. The consultation will take about 20-30 minutes and all you need to bring is an estimate of your income, expenses and the amount of debt you owe. If you like what is said during the consultation, you might also want to bring $50 with you to get the ball rolling.
____________ (name) I have your appointment set for __________ am/pm ________ (today/tomorrow).
I just want to make sure this is a good time for you, because if for any reason you can’t make this appointment, that’s OK, but you would LOSE your free consultation privilege and there would be a $150 charge for the next visit. So you will be here, won’t you?
Great, we look forward to meeting with you then. In the meantime, we will send you an e-mail confirming your appointment along with directions to our office.
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QUESTIONS THAT THEY MIGHT ASK:
Q: Where are you located?
A: 18481 West Ten Mile Road, Suite 100, Southfield, Michigan 48075
Our office is on the south side of Ten Mile Road approximately 1½ blocks west of Southfield Rd.
Q: Is the entrance handicapped friendly?
A: Yes. We are located on the lower level of the building, but there is an elevator.
Q: Is there a charge for the initial consultation?
A: No. However, we charge a $150 fee if the potential client cancels or changes the free appointment.
Anything substantive questions (such as will a bankruptcy help me?, will it stop a foreclosure? etc.) should be answered:
Since I am not an attorney, I am legally not allowed to answer the question, which will depend on your situation. However, if you meet with an attorney, he will be glad to answer all of your questions.
