METRO DETROIT BANKRUPTCY LAW GROUP - INCOMING CALL SCRIPT
Thank you for calling the Metro Detroit Bankruptcy Law Group, how may I help you?
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I can certainly help you with that, can I please get your name, address, phone # and email address?
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OK, ___________ (name).
The first step is to set up a strategy session with an attorney. Right now we are doing all of our strategy sessions either by telephone or through a Zoom Video call. Which would you prefer?
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NOTE FOR NEXT PARAGRAPH: If possible only give two choices for times - preferably within 1 - 2 business days.
Great! I can set you up for the FREE strategy session with Attorney Stuart Sandweiss either today at ____________ am/pm OR I can squeeze you in tomorrow at ___________ am/pm. Which would be better for you?
-- RECORD THEIR RESPONSE --
OK, great! I have strategy session set with Attorney Stuart Sandweiss. The strategy session will take about 20-30 minutes.
Would you prefer a confirmation via text message or email?
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____________ (name) I have your appointment set for __________ am/pm ________ (today/tomorrow).
IF ZOOM CALL - You will receive a confirmation via ________________ (email / text) with instructions as to how to connect to the Zoom call along with a link to provide some basic information for Mr. Sandweiss to review prior to the call.
IF TELEPHONE CALL - You will receive a confirmation via ____________ (email / text). along with a link to provide some basic information for Mr. Sandweiss to review prior to the call. Mr. Sandweiss will then call you at _____________ (appointment time). Just to confirm, your telephone number is _____________________.
I just want to make sure this is a good time for you, because if for any reason you can’t make this appointment, that’s OK, but you would LOSE your free consultation privilege and there would be a $50 charge for the next strategy session. So this is a good time - YES?
Great, we look forward to meeting with you then. In the meantime, please let us know if you have any questions.
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QUESTIONS THAT THEY MIGHT ASK:
Q: Where are you located?
A: Our office is located in Southfield. Right now we are doing everything via telephone and Zoom so that you don't have to travel.
Q: Is there a charge for the initial strategy session?
A: No. However, we charge a $50 fee if the potential client cancels or changes the free strategy session.
Anything substantive questions (such as will a bankruptcy help me?, will it stop a foreclosure? etc.) should be answered:
Since I am not an attorney, I am legally not allowed to answer the question, which will depend on your situation. However, if you meet with an attorney, he will be glad to answer all of your questions.