METRO DETROIT BANKRUPTCY LAW GROUP - INCOMING CALL SCRIPT

Thank you for calling the Metro Detroit Bankruptcy Law Group, how may I help you?

-- RECORD THEIR RESPONSE --

I can certainly help you with that, can I please get your name, address, phone # and email address?

-- RECORD THEIR RESPONSE --

OK, ___________ (name).

The first step is to set up a strategy session with an attorney.  Right now we are doing all of our strategy sessions either by telephone or through a Zoom Video call. Which would you prefer?

-- RECORD THEIR RESPONSE --

NOTE FOR NEXT PARAGRAPH: If possible only give two choices for times - preferably within 1 - 2 business days.

Great! I can set you up for the FREE strategy session with Attorney Stuart Sandweiss either today at ____________ am/pm OR I can squeeze you in tomorrow at ___________ am/pm. Which would be better for you?

-- RECORD THEIR RESPONSE --

OK, great!  I have strategy session set with Attorney Stuart Sandweiss.  The strategy session will take about 20-30 minutes.

Would you prefer a confirmation via text message or email?

-- RECORD THEIR RESPONSE --

____________ (name) I have your appointment set for __________ am/pm ________ (today/tomorrow).

IF ZOOM CALL - You will receive a confirmation via ________________ (email / text) with instructions as to how to connect to the Zoom call along with a link to provide some basic information for Mr. Sandweiss to review prior to the call.

IF TELEPHONE CALL - You will receive a confirmation via ____________ (email / text). along with a link to provide some basic information for Mr. Sandweiss to review prior to the call. Mr. Sandweiss will then call you at _____________ (appointment time). Just to confirm, your telephone number is _____________________.

I just want to make sure this is a good time for you, because if for any reason you can’t make this appointment, that’s OK, but you would LOSE your free consultation privilege and there would be a $50 charge for the next strategy session.  So this is a good time - YES?

Great, we look forward to meeting with you then.  In the meantime, please let us know if you have any questions.

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QUESTIONS THAT THEY MIGHT ASK:

Q:         Where are you located?

A:         Our office is located in Southfield.  Right now we are doing everything via telephone and Zoom so that you don't have to travel.

Q:         Is there a charge for the initial strategy session?

A:         No.  However, we charge a $50 fee if the potential client cancels or changes the free strategy session.

Anything substantive questions (such as will a bankruptcy help me?, will it stop a foreclosure? etc.) should be answered:

Since I am not an attorney, I am legally not allowed to answer the question, which will depend on your situation.  However, if you meet with an attorney, he will be glad to answer all of your questions.

Potential Client Intake Form

  • Please record notes as to why the potential client is calling. Typical issues: Lawsuit, Garnishment, Reposession, Foreclosure, Too Much Debt (Credit Card or Medical Bills)
    Currently we are offering telephone and Zoom Video call strategy sessions. We need to know which the potential client prefers.
  • This field is for validation purposes and should be left unchanged.

Schedule An Appointment

Preferred Method of Confirmation

    We will send the potential client a confirmation text or e-mail (or call if neither works).
  • This field is used for any additional notes of the conversation.
  • This field is for validation purposes and should be left unchanged.